What buyers pay for
Records that show how work actually gets done
The most valuable records follow a task from start to finish, with the decisions along the way. Chat and email help, but on their own they're harder to place.
RecordTypical systemsWhat buyers look for
Support tickets and cases Zendesk, Intercom, Freshdesk, Service Cloud The whole thread, from the problem to the resolution
Project and issue history Jira, Linear, Asana, GitHub Issues How work was scoped, split up, reviewed and shipped
SOPs and runbooks Confluence, Notion, Google Docs Step-by-step instructions, including the exceptions
CRM activity Salesforce, HubSpot Stage changes with the notes that explain them
Code and reviews GitHub, GitLab, Bitbucket Changes together with the review discussion
Finance and legal workflows ERP, contract and approval tools Approvals and reviews with the reasoning recorded